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19 November 2008 
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A Comparison of Information Letters Sent to Patients Prior to Outpatient Clinic Appointments
ISRCTN ISRCTN30223324
ClinicalTrials.gov identifier
Public title A Comparison of Information Letters Sent to Patients Prior to Outpatient Clinic Appointments
Scientific title
Acronym N/A
Serial number at source N0558125486
Study hypothesis Does patient information sent prior to an appointment make patients better informed or increase the DNA (did not arrive) rate?
Ethics approval Not provided at time of registration
Study design Randomised controlled trial
Countries of recruitment United Kingdom
Disease/condition/study domain Not Applicable: Service delivery
Participants - inclusion criteria Initial pilot of 50 patients to test methodology. Sample convenience of 200 consecutive new patients to clinic.
Participants - exclusion criteria Not provided at time of registration
Anticipated start date 01/01/2003
Anticipated end date 01/08/2003
Status of trial Stopped
Patient information material
Target number of participants 50
Interventions Patient information sent prior to an appointment vs patient information not sent prior to an appointment

Added August 2008: trial stopped.
Primary outcome measure(s) 1. Reduction in DNA rate
2. Better informed patients
Secondary outcome measure(s) Not provided at time of registration
Sources of funding Milton Keynes General NHS Trust (UK)
Trial website
Publications
Contact name Mrs  V  Cook
  Address Milton Keynes General NHS Trust
Standing Way
Eaglestone
  City/town Milton Keynes
  Zip/Postcode MK6 5LD
  Country United Kingdom
  Tel +44 (0)1908 660033
  Email vanessa.cook@mkgeneral.nhs.uk
Sponsor Record Provided by the NHSTCT Register - 2004 Update - Department of Health (UK)
  Address The Department of Health, Richmond House, 79 Whitehall
  City/town London
  Zip/Postcode SW1A 2NL
  Country United Kingdom
  Tel +44 (0)20 7307 2622
  Email dhmail@doh.gsi.org.uk
  Sponsor website: http://www.dh.gov.uk/Home/fs/en
Date applied 30/09/2004
Last edited 01/08/2008
Date ISRCTN assigned 30/09/2004
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